Help Center

CareCade is a comprehensive home care management platform designed specifically for service providers supporting individuals with disabilities. Our Help Center provides detailed guides, tutorials, and documentation to help administrators, caregivers, case managers, and families make the most of the platform.

For Home Care Agencies

Learn how to manage your entire operation with CareCade - from client intake and scheduling to payroll processing and DSHS compliance reporting. Our admin guides cover everything from initial setup to advanced features like NEMT request management and team performance analytics.

For Caregivers & Field Staff

The CareCade mobile app makes it easy for caregivers to view schedules, clock in/out with GPS verification, document service notes, and communicate with the office. Our staff guides help you get started quickly and use all the app features effectively.

For Case Managers

Monitor your clients' care through the Case Manager Portal. View schedules, review service notes, download DSHS reports, and communicate directly with service providers - all in one place.

For Clients & Families

Stay informed about your care through the Client Portal. View upcoming appointments, see your care team, track service hours, and communicate with your provider easily.